Frequently Asked Questions


If you reside or own property in the township of Delaware, Fall Creek, Noblesville or Wayne in Hamilton County, bring a current, valid photo ID and a document issued within the last 60 days verifying your address to the Circulation Desk at either Fishers Library or Noblesville Library.  Acceptable documents include mail (with a legible postmark), statements, bills, leases, etc.  A current driver's license is also an acceptable form of identification.

If you reside or own property in the township of Adams, Clay, Jackson, or Washington in Hamilton County, bring in a picture ID and your library card from your local library.  Hamilton East Public Library (HEPL) has a "reciprocal borrowing" agreement with the public libraries serving those areas.  Once your information is verified with the local library, you will be able to use your home library card to borrow material and use other HEPL services (with the exception of e-services and interlibrary loan services).


If you live in White River Township in Hamilton County, there is no public library in White River Township, and no agreement for library services has been signed with a neighboring public library.  However, you may obtain a HEPL card with all of the same privileges as a resident's card by paying the "non-resident fee-payer" fee.  Please call the library at 317-773-1384 (Noblesville) or 317-579-0301 (Fishers) to obtain the amount of the annual fee for the current calendar year. 

If you live in the state of Indiana but outside of Hamilton County, library service may be obtained by presenting an Indiana Public Library Access Card (PLAC) and the public library card issued to you by your local public library.  You may purchase a PLAC from your local public library, or you may purchase one when you register at HEPL.  Once your information is verified, your local library card will be registered at HEPL for as long as the PLAC is valid.

If you live outside of the state of Indiana, you are not eligible to purchase a PLAC or obtain a library card.  You may still use the other services offered by the library -- you may browse the collections and periodicals, use the study rooms, attend children's and adult programs, obtain reference services, or use the Computer Lab or wireless network.
 
Your HEPL card can be used at either Fishers Library or Noblesville Library.
For your own protection, we strongly recommend that you present your library card every time you check out materials.  However, if you do not have your library card with you, you may checkout by showing a valid photo ID at the Circulation Desk.
If your library card is lost or stolen, it is your responsibility to notify the library immediately.  If you do not notify us, you will be held responsible for all items checked out on your card. This includes all overdue fines and/or replacement charges for lost or damaged material.  Once you notify the library the card is missing, a block will immediately be placed on the card so that it cannot be used by anyone.  (Please note: The card is the property of HEPL and may not be altered or tampered with in any way. Violation may result in the revocation of your library privileges.)
If you present all of the requested items at registration (see "How do I Get a Library Card" above) you will have full privileges and be able to use your card immediately.  If your residence cannot be verified, you will be issued a card and be able to check out two items with limited services until your residence is verified.
If you register as a "reciprocal borrower" (resident outside the HEPL service area, but in Hamilton County except White River Township), or as a PLAC borrower, you will be able to use the library as soon as your registration information is verified.
For HEPL card holders over the age of 18, your card entitles you to borrow any circulating print and non-print materials available at Fishers Library or Noblesville Library. You are also entitled to use all of the library's services, from downloading eBooks to using public computers lab or wireless network.
If you are under the age of 18, your card entitles you to borrow any circulating print materials.  The borrowing of DVDs and use of the public computer lab is limited to those whose parent or guardian has signed the Parental Consent form on the application for a library card.
Your PLAC card allows you to check out any circulating print and non-print materials available in either library. You may not use the HEPL Interlibrary Loan service, online databases, or our downloadable music or eBook and audiobook services.  Online databases may be used within the library.
Your card entitles you to check out the same materials and enjoy the same library services as residents of the HEPL service area.
Standard HEPL cards are valid for up to two years after issue date. If you have a HEPL card issued through the PLAC card program, your HEPL card will expire on the same date as your PLAC card (and can be renewed by presenting a new PLAC card).  Non-resident fee-payer cards expire one year from the date on which the fee was paid.
Please see this page.
Please see this page
Please see this page
Yes, as long as the item is eligible for renewal, and you do not have any overdue materials.
Go to this page, select Log in and enter your library card number (without spaces) and your PIN.  [If you do not know your PIN, please present a photo ID and your library card at the Circulation Desk the next time you are in the Library.]
Next, click on "My Account," and then "Renew My Materials" to see a list of all the materials you have checked out. Select the item(s) you wish to renew; then click on "Renew Selected Materials" at the bottom of the page.  A status screen will display what material renewed (or did not renew) and the new due date(s).
Some of our materials are not eligible for renewal; Bestseller express materials, and materials that have a Holds queue.  Items that are eligible for renewal can be renewed a total of five times, each time for the length of the original loan period.
AOL users please read this before accessing our Catalog.
Yes. First, find the item in our Catalog.  Click the "Place Hold" link.  If you are not already logged in, enter your library card number (without spaces) and PIN, and select the location where you will pick up the item. NOTE: To place a Hold online, your account must have a status of "OK" (no overdue items or outstanding fines).
AOL users please read this before accessing our Catalog.
No.  The security of your library record requires the use of your card number when using the library; and card number and library PIN when viewing your account online.
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